Enlight Counselling operates https://www.enlightcounselling.co.uk and may operate other websites. It is Enlight’s policy to respect your privacy regarding any information we may collect while operating our websites.
By contracting us to complete work for you, providing your personal information via our live chat, sending a contact form inquiry, engaging on our social media platforms, logging in or using the features of our sites you are accepting and consenting to the practices described in this policy. Please note that this includes consenting to the processing of any personal information you provide, as described below.
IF YOU DO NOT AGREE WITH THESE PRACTICES, PLEASE DO NOT USE THE SERVICES, OR OTHERWISE PROVIDE US WITH YOUR PERSONAL INFORMATION.
For the purpose of the Data Protection Act 1998 (the Act) and the upcoming European Parliament and the Council’s Regulation 2016/679 of 27 April 2016 (“GDPR”); the Data Controller is Enlight Counselling , 83 Bromley, Brierley Hill, West Midlands, England, United Kingdom, DY5 4PL. Company number: 9761598.
Information we may collect from you:
We may collect and process the following information about you:
Information you provide to us
Depending on how you use the Services, you may be required to provide certain personally identifiable information (“personal information”), which may include, but is not limited to the following:
Industry you belong to
Username/password for Facebook, Twitter, and Google
Details of Domain registration and hosting accounts
Content provided to us inline with any projects that you commision. This can be in the form of text, links, files etc (hereinafter collectively referred to as “User Content”).
If you contract us to complete any work for you, payment will be processed by one of our third party providers or by direct transfer from your bank. At no point will we ask you for your credit or debit card details.
Information from other sources, including but not limited to:
Social media networks
Websites whose API’s we use
Marketing service providers
Like most website operators, Enlight Counselling collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Enlight Counselling’s purpose in collecting non-personally identifying information is to better understand how Enlight Counselling’s visitors use its website. From time to time, Enlight Counselling may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Enlight Counselling also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://www.enlightcounselling.co.uk blogs/sites. Enlight Counselling only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.
Gathering of Personally-Identifying Information
Certain visitors to Enlight Counselling’s websites choose to interact with Enlight Counselling in ways that require Enlight Counselling to gather personally-identifying information. The amount and type of information that Enlight Counselling gathers depends on the nature of the interaction. For example, we ask visitors who sign up at https://www.enlightcounselling.co.uk to provide a username and email address. Those who engage in transactions with Enlight Counselling are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Enlight Counselling collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Enlight Counselling. Enlight Counselling does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Storage and transfer of personal information
Your personal information and files are stored on our server.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Use of Information
We primarily use the information including but not limited to following purposes:
To facilitate your usage of our services;
To process or facilitate payments for Services;
To Contact you with promotional offerings or other communications that may be of interest to you;
To contact you in connection with your Services;
To perform internal operations necessary to provide our Services, troubleshooting software bugs and operational problems, to conduct data analysis, testing, research, and to monitor and analyse usage and activity trends;
To personalise the content and features you see when you visit our sites
To respond to your questions and assist with problems with our Services;
To enhance other information, we have about you to help us better understand you and determine your interests;
To assist you when you contact our customer support services, including a) Direct your questions to the appropriate customer support person, b) Investigate and address your concerns, c) Monitor and improve our customer support responses;
For service development. This allows us to improve and enhance the safety and security of our services and develop new features;
We may use your information for any other purpose disclosed to you at the time we collect or receive the information, or otherwise with your consent.
Sharing of information
Enlight Counselling discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Enlight Counselling’s behalf or to provide services available at Enlight Counselling’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Enlight Counselling’s websites, you consent to the transfer of such information to them. Enlight Counselling will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Enlight Counselling discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Enlight Counselling believes in good faith that disclosure is reasonably necessary to protect the property or rights of Enlight Counselling, third parties or the public at large. If you are a registered user of an Enlight Counselling website and have supplied your email address, Enlight Counselling may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Enlight Counselling and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Enlight Counselling takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
BlogVault complies with all legal requirements of your State’s applicable laws regarding providing refunds for unauthorized charges. When you make a charge, we shall display a completed charge screen. This is your electronic receipt. You should print or save this electronic receipt for your records. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARDS, DEBIT CARDS OR OTHER PAYMENT MEANS USED TO INITIATE ANY TRANSACTION.
If Enlight Counselling, or substantially all of its assets, were acquired, or in the unlikely event that Enlight Counselling goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Enlight Counselling may continue to use your personal information as set forth in this policy.
We display personal testimonials of customers on our Sites in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org.
We retain your information while your account remains active, unless you request deletion of your information or account. In some cases, we may retain certain information about you as required by law or other purposes even if you delete your account with us.
Your personal information is extremely important to us. Your information resides on a secure server that only selected personnel have access to. In addition to our precautions, it is important that you do not share your password with anyone. Although we try our best to protect your information, we cannot completely eliminate security risks associated with Personal Information.
Right to be informed: You are entitled to know whether we hold your personal information and the purpose your personal data is processed for. You can request this data by using our contact form.
Right of access: You are entitled to obtain a copy of your personal data, together with an explanation of the categories of data being processed, the purposes of such processing, and the details of third parties to whom the data may have been disclosed to. You can request this data by using our contact form.
Right to rectification: You are entitled to correct/update your personal information available with us. You can do this by sending a request via our contact form.
Right to erasure: You are entitled to get your data erased from our customer relationship management (CRM) databases. Please note that we need to retain certain information about you for legal and internal business reasons, such as fraud prevention. We will retain your personal information for as long as necessary to provide you with the services you are eligible to use and as needed to comply with our legal obligations and enforce our agreements. You can request that your data be deleted by using our contact form.
Right to data portability: You are entitled to obtain and reuse your personal data. You can either obtain the data from us or, in turn, provide it to a third party (if you so wish), or ask us to transfer your personal data directly to a third party. Please make any requests via our contact form.
Right to object / restrict processing or both: You have a right to object/restrict the processing of your data in some circumstances, including where the data is inaccurate (for the period during which we are verifying the data), the data is no longer required in light of the purpose of processing, or in connection with direct marketing (you can prevent/discontinue marketing communications to you by sending a request via our contact form.
In the above cases, we will retain minimum personal data to note that you opted out from being contacted again.
Our Services also may enable you to access social networking services such as Facebook or Instagram (collectively, “Social Network”) directly or indirectly through our Services.